Author: Steve Denning

HBR revives “maximizing shareholder value”—the dumbest idea in the world—treating customers as mere constraints. True value creation for customers, not metrics, wins long-term.Read More

AI receptionists can catch missed bookings, answer questions, and free up employees to focus on customers.Read More

Tony Iannelli remembers his father, Al, and all the father figures in his life.Read More

Thick smoke could be seen for miles as firefighters battled a large building fire on Chicago’s West Side Friday morning.Read More

Their racing days behind them, Into Mischief and Gun Runner have one job — and they do it very, very well.Read More

The latest edition of our Patriots mailbag answers questions about the tight end position, Gabe Jacas, and more.Read More

What’s Pittsburgh’s biggest strength on defense?Read More

From one great to another.Read More

Kendrick Perkins played 14 years in the NBA. He is now an NBA analyst for ESPN.Read More

The latest Cowboys news.Read More