Bank of America is using generative AI to transform how its Global Payments Solutions (“GPS”) team serves the company’s more than 40,000 business clients worldwide. The newly launched Ask Global Payments Solutions (“AskGPS”) was built in-house and trained on over 3,200 internal documents and presentations – including product guides, term sheets, and FAQs. Through AskGPS, employees can now pose simple to complex client questions and receive answers within seconds.Read More
BofA’s New GenAI Assistant Transforms Global Payments Solutions
