Innovation in hotels is about people, not tech

Hotel innovation is a people problem before it is a tech problem. Since HITEC, I’ve been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of stuff some good – but not only. But the biggest takeaway wasn’t a product. It was this: success doesn’t come from the tech, it comes from the people.Read More